WHAT IS COORDINATED ENTRY?
Draft of Coordinated Entry Policies and Procedures Manual. Send any public comment to Sally.Lott@nashville.gov. Public comment period ends April, 27 2023 end of business.
CE is a system-wide approach that serves to assess all persons experiencing a housing crisis to help identify, prioritize, and connect them with the appropriate housing and support service resources as quickly as possible.
CE is a system-wide approach that serves to assess all persons experiencing a housing crisis to help identify, prioritize, and connect them with the appropriate housing and support service resources as quickly as possible.
NEW HERE? |
If you are not yet a trained and registered Housing Navigator, please check out the CE Training page for more information.
Please e-mail the CE help desk with any questions. CEhelp@nashville.gov |
Who is CE for?
CE is for anyone 18 years of age or older who is experiencing a housing crisis (this includes people experiencing literal homelessness, people facing eviction, etc.).
Please note: An individual or family who is staying with family or friends, but is not being asked to leave (just would prefer to live somewhere else), is not considered to be experiencing a housing crisis and should not be entered into CE.
How will my clients benefit from CE?
CE helps match clients with the right services and housing type, based on their acuity level. This improves your clients’ chances of succeeding in finding and maintaining housing. There are also a variety of resources that your client must be entered into CE to receive. These include:
● How’s Nashville Section 8 Vouchers
● Single Room Occupancy (SRO) units at Urban Housing Solutions
● How’s Nashville financial assistance for move-in costs
● Annual WeGo bus passes for clients who are experiencing or at risk of chronic homelessness
● Critical Time Intervention (CTI) case management through Centerstone (post-housing)
● Family Rapid Re-housing
● Individual Rapid Re-housing
● Youth and Young Adult Rapid Re-housing
● IPV DV CE and Rapid Re-housing
For more information about these resources, please contact the Office of Homeless Services at CEhelp@nashville.gov.
Is there anyone who will contact me or the client after I’ve entered them into CE?
No - CE is a process, not a program. After entering your client into CE, you and your client will still need to fill out any relevant housing applications (i.e. Section 8, UHS SROs) in order for your client to be considered for these housing opportunities. If there is a match to a housing unit, you will be contacted, BUT it is up to you to attend Care Coordination Meetings (CCMs) in order to make sure your client’s information is up to date and needs are being met. Care Coordination Meetings are also the place to advocate for your client if you feel that some issues and barriers your client has are not reflected in the VI-SPDAT. Note: You and your client are responsible for pursuing any other housing options outside of those available through CE (How’s Nashville Section 8 vouchers and UHS SROs).
Who should attend Care Coordination Meetings (CCM)?
Any person working with an individual experiencing homelessness can attend the CCMs. These meetings are a time to update client information, ask about and share resources, etc. Your agency has the option to designate a representative to attend the CCMs. Just make sure you have briefed that representative on your clients, so they can advocate for the client and give updates as necessary.
Who is assigned as the Housing Navigator (i.e. What does my entering data in HMIS mean for the client?)
Currently, the way Navigators are assigned is based on who is “tagged” as the Navigator in a Case Note in CE. We would like to get to a place where we assigned Navigators at CCMs. Until that time, we need to ensure that each client entered into HMIS has some sort of connection to a contact at an agency. This could be you, or it could be another employee at your agency (or another agency, if you are collaborating to serve a client across agencies) who will be working with the client on housing.
How do I access Coordinated Entry (CE)?
Visit Community Services (wellsky.com) and use the Enter Data As mode "Coordinated Entry: Nashville-Davidson County (CE) (411)." In order to receive access to the system, you must be trained as an HMIS User. Please contact hmishelp@nashville.gov for more information
CE is for anyone 18 years of age or older who is experiencing a housing crisis (this includes people experiencing literal homelessness, people facing eviction, etc.).
Please note: An individual or family who is staying with family or friends, but is not being asked to leave (just would prefer to live somewhere else), is not considered to be experiencing a housing crisis and should not be entered into CE.
How will my clients benefit from CE?
CE helps match clients with the right services and housing type, based on their acuity level. This improves your clients’ chances of succeeding in finding and maintaining housing. There are also a variety of resources that your client must be entered into CE to receive. These include:
● How’s Nashville Section 8 Vouchers
● Single Room Occupancy (SRO) units at Urban Housing Solutions
● How’s Nashville financial assistance for move-in costs
● Annual WeGo bus passes for clients who are experiencing or at risk of chronic homelessness
● Critical Time Intervention (CTI) case management through Centerstone (post-housing)
● Family Rapid Re-housing
● Individual Rapid Re-housing
● Youth and Young Adult Rapid Re-housing
● IPV DV CE and Rapid Re-housing
For more information about these resources, please contact the Office of Homeless Services at CEhelp@nashville.gov.
Is there anyone who will contact me or the client after I’ve entered them into CE?
No - CE is a process, not a program. After entering your client into CE, you and your client will still need to fill out any relevant housing applications (i.e. Section 8, UHS SROs) in order for your client to be considered for these housing opportunities. If there is a match to a housing unit, you will be contacted, BUT it is up to you to attend Care Coordination Meetings (CCMs) in order to make sure your client’s information is up to date and needs are being met. Care Coordination Meetings are also the place to advocate for your client if you feel that some issues and barriers your client has are not reflected in the VI-SPDAT. Note: You and your client are responsible for pursuing any other housing options outside of those available through CE (How’s Nashville Section 8 vouchers and UHS SROs).
Who should attend Care Coordination Meetings (CCM)?
Any person working with an individual experiencing homelessness can attend the CCMs. These meetings are a time to update client information, ask about and share resources, etc. Your agency has the option to designate a representative to attend the CCMs. Just make sure you have briefed that representative on your clients, so they can advocate for the client and give updates as necessary.
Who is assigned as the Housing Navigator (i.e. What does my entering data in HMIS mean for the client?)
Currently, the way Navigators are assigned is based on who is “tagged” as the Navigator in a Case Note in CE. We would like to get to a place where we assigned Navigators at CCMs. Until that time, we need to ensure that each client entered into HMIS has some sort of connection to a contact at an agency. This could be you, or it could be another employee at your agency (or another agency, if you are collaborating to serve a client across agencies) who will be working with the client on housing.
How do I access Coordinated Entry (CE)?
Visit Community Services (wellsky.com) and use the Enter Data As mode "Coordinated Entry: Nashville-Davidson County (CE) (411)." In order to receive access to the system, you must be trained as an HMIS User. Please contact hmishelp@nashville.gov for more information
CURRENT STAFF
Vacant
Coordinated Entry Manager
Kelsea Comb
Coordinated Entry Special Projects Coordinator
Adrian Walter
Coordinated Entry Specialist
Leigh Holland
Coordinated Entry Assistant
Phillip Moore
Coordinated Entry Intake Specialist
Miranda Moore
Coordinated Entry Intake Specialist
Coordinated Entry Manager
Kelsea Comb
Coordinated Entry Special Projects Coordinator
Adrian Walter
Coordinated Entry Specialist
Leigh Holland
Coordinated Entry Assistant
Phillip Moore
Coordinated Entry Intake Specialist
Miranda Moore
Coordinated Entry Intake Specialist
